Hari's Corner

Humour, comics, tech, law, software, reviews, essays, articles and HOWTOs intermingled with random philosophy now and then

Air Deccan's pettiness hits a new low

Filed under: People and society by Hari
Posted on Wed, Mar 21, 2007 at 12:08 IST (last updated: Wed, Jul 16, 2008 @ 20:44 IST)

Air Deccan is supposed to be India's first low-cost airlines. But surely their already sagging reputation will take a nose-dive with this latest episode exposing the level to which they stoop to save a few bucks. It's absolutely disgusting even by Air Deccan standards.

See this, this and this for more information.

I have first-hand experience of the pettiness of Air Deccan once and I have absolutely no respect for this so-called "low-cost" airlines and no hesitation in accepting the authenticity of the CNN-IBN report. Their stinginess has to be experienced to be believed. Their insensitivity to passenger needs is an institution by itself and their penny-pinching ways are too well known to the public for their denials to sound credible and genuine.

What they should learn is that low cost does NOT mean low quality. Low cost does not mean being behind schedule almost all the time. Low cost does not mean making passengers pay more for carrying even 0.001 kg of extra baggage. Low cost does not mean having a repulsive, customer-unfriendly attitude and poorly trained staff. And low cost certainly does not mean taking the public for a ride by bending the rules to suit their business.

I think there's a case for taking this airline to the cleaners in a Consumer court. Punishment should be severe and harsh for this errant airline.

It seems that the management at Air Deccan have no idea about this concept called "corporate branding". Their image will now sink even further below zero, if it hasn't already.

6 comment(s)

  1. Actually i had lots more to tell about air deccan HARI! It may lead to a 10 pages post..Thats wy i closed just wit sharing te link in my blog..

    Comment by Logesh TamilSelvan (visitor) on Wed, Mar 21, 2007 @ 21:38 IST #
  2. I know Logesh. Adhu oru thanee varalaaru! :smile:

    Comment by hari (blog owner) on Thu, Mar 22, 2007 @ 13:59 IST #
  3. "What they should learn is that low cost does NOT mean low quality" --- exactly!So, recommend some good airline for me when I get to India for my trip from Mumbai to Kolkata! Kingfisher? :D

    Comment by Sudipta Chatterjee (visitor) on Mon, Mar 26, 2007 @ 07:30 IST #
  4. Sudipta, I'm not an air traveller at all (I've only had one or two trips in my whole life so far). :lol: But I'm sure somebody can make a sound recommendation.

    Comment by hari (blog owner) on Mon, Mar 26, 2007 @ 07:59 IST #
  5. I had great respect for captain Gopinath but somehow his actions doesn't reflect his visionInstead of becoming on-time airline it is becoming one-time airline. FLy once you'll never choose it again...

    Comment by Shrinidhi (visitor) on Mon, Mar 26, 2007 @ 09:54 IST #
  6. Absolutely. Shri. Air Deccan are grossly understaffed too and it shows in the way they handle customers.

    Comment by hari (blog owner) on Mon, Mar 26, 2007 @ 10:55 IST #

Comments closed

The blog owner has closed further commenting on this entry.